Privacy Policy
Last updated: 2026
1. Information we collect
When you submit an inquiry through our contact form, we collect: your name, company, country, WhatsApp number, email address, product interest, target quantity, packing type, destination port, target use, and any message you provide. We may also collect anonymous analytics data (page views, traffic sources) via Google Analytics 4 if enabled.
2. How we use your information
Your inquiry data is used exclusively to: (a) respond to your inquiry with specifications, indicative pricing, and next steps; (b) qualify you as a serious buyer, general inquiry, or broker; (c) follow up via WhatsApp or email; (d) maintain an internal record of the conversation. We do not sell, rent, or share your data with third parties for marketing purposes.
3. Data retention
Inquiry records are retained for a minimum of 24 months for commercial follow-up. You may request deletion of your data at any time by contacting our export team via WhatsApp.
4. Cookies
This website uses essential cookies for theme and language preferences. If Google Analytics is enabled, analytics cookies may be set. No third-party advertising cookies are used.
5. Your rights
You have the right to: access the personal data we hold about you, request correction or deletion, and opt out of communications at any time. To exercise these rights, contact us via the WhatsApp number listed on our website.
6. Security
All form submissions are transmitted over HTTPS. Inquiry data is stored in a secured database. Spam protection (honeypot and rate limiting) is applied to the contact form.
7. Contact
For privacy-related questions, contact our export team via WhatsApp at the number listed on the website footer.